Transformation, Turnaround & Restructuring Executive
Artificial Intelligence (AI) · Geneva

Our sales are slipping — how do I restart the growth engine?

I rebuild the commercial engine when growth stalls — fewer wasted motions, more return on every franc spent to sell.

We want to use AI — but where do we actually start?

I move AI from experiment to operational result — and I know where it creates value, and where it never will.

We're ready to expand internationally — where do I begin?

I build what scaling demands — operations and support functions made to hold under growth, across borders.

We acquired a company but lack the bandwidth to integrate it.

I take post-merger integration from transaction logic to value actually captured — clear ownership, governance, execution routines.

We're not performing like we used to — is it time to rethink the operating model?

I step in when the trajectory has to be reset — transformation, turnaround, restructuring, or a new market.

I solve concrete business problems.

What I do

Organizations where technology, machines and people deliver full potential.

My approach sits at the intersection of business, finance and technology — including AI. I design and build organizations where technology, automation and human expertise work together to deliver scalable, high-performance outcomes. The first and most important step is always the same: define the right question before reaching for a solution.

Define the right question

Most AI and transformation programmes fail because they start from the answer. I start from a quantified business problem — and keep the remedy open. Defining the question is the first and most important step.

See it from every angle

The right question needs a single vantage that fuses the commercial, the technical and the financial — the injury, the instrument and the number, seen at once. That's rare, and it's where I work.

Rebuild the operating model

An answer that doesn't reshape how work flows changes nothing. I redesign roles, processes and decisions around the solution, so the value actually lands.

When it fits, I also work as interim leadership or as a sparring partner — a peer who challenges, not a consultant who advises.

How I work

The shift behind the method.

For two decades, performance came from doing the standard work faster and cheaper. That era is closing. AI now absorbs the standard; what remains for leadership is the part machines can't take — judgment, arbitrage, the high-value exceptions. The winners won't be the ones that "added AI," but the ones that redesigned how they operate around it.

Frictionless execution

Remove the delays, redundant approvals and forced steps that slow the organization down.

Pattern detection

Surface the weak signals, anomalies and hidden opportunities others miss.

Lateral intelligence

Connect distant ideas to find strategic and creative moves, not just automation.

Shortcutting complexity

Short-circuit steps everyone assumed were mandatory. Radical simplification, not optimization.

Augmented judgment

When the machine handles the standard, leaders focus on judgment, arbitrage and vision.

Exception-driven leadership

Stop processing the norm; concentrate on the high-value exceptions.

Non-linear productivity

AI doesn't just make tasks faster — it changes the sequence of work itself.

Generate speed through frictionless execution. Decide faster through augmented judgment. Multiply growth through non-linear productivity.

Engagements

A path, not a menu.

Beyond the upfront Diagnostic, my mandates run on a low fixed base plus a performance fee tied to the results achieved. Skin in the game.

01 — THE DIAGNOSTIC

Know what's broken.

Know exactly what's broken — and what to do about it.

In four weeks, a complete diagnostic of what no longer performs — a market, a function, a region or the operating model itself — with a prioritized, costed action plan.

Duration
1 day to 4 weeks
Deliverable
Diagnostic report + action roadmap
Format
2–3 days/week on site + remote
Fee
Flat fee
02 — THE TRANSFORMATION

From broken to performing.

From broken to performing — with AI as the engine.

Over three to six months, I lead the full operational transformation: organization redesign, AI workflow implementation, and the performance indicators to run it.

Duration
1 month to 24 months
Deliverable
Redesigned org + live AI operating model
Format
3 days/week, adjustable
Fee
Low base + performance. Skin in the game.
03 — THE ADVISOR

Partner on call.

Your strategic AI and transformation partner — on call.

Monthly access to CEO/CFO/AI-level counsel for strategic decisions, performance reviews and guidance through ongoing transformation.

Duration
6 months min., renewable
Format
4 sessions/month + WhatsApp/email
Fee
Monthly retainer

The same logic, in three phases

Analysis

From a day to four weeks to diagnose, understand and design the solution. Flat fee.

Execution

Implementation for as long as the result requires. Base fee plus performance. Skin in the game.

Follow-up

Calls and periodic check-ins to make sure it holds. Monthly retainer.

Part-timeFull-timeInternationally mobile

I travel and base myself on-site when the mandate requires it — whatever the assignment demands.

Services

Five areas of intervention.

Transformation, Turnaround & Restructuring

  • Enterprise transformation
  • Business unit turnaround
  • Restructuring
  • Cost reduction and control mindset implementation
  • Performance architecture and KPI redesign
  • New market entry
  • International expansion
  • Operating model redesign

Artificial Intelligence

  • AI transformation strategy
  • AI roadmap and prioritization
  • Human-AI operating model design
  • AI agents and workflow automation
  • Productivity improvement
  • Customer experience enhancement
  • Governance, adoption and capability building

Growth, Marketing & Sales

  • Customer experience and customer lifecycle management
  • Digital marketing strategy and performance
  • Marketing return on investment
  • E-commerce and omnichannel growth
  • Go-to-market strategy
  • Pricing and margin management
  • Sales and channel management
  • Sales organization redesign
  • Organization, capabilities and performance reviews

Operations & Support Functions

  • Service operations
  • Procurement
  • Finance, HR, Legal, Tax, IT and Facilities operating models
  • Process redesign and productivity improvement
  • Cost control and performance management
  • AI-enabled operational efficiency
  • Customer experience improvement through operational redesign

M&A Integration

  • Integration strategy and roadmap
  • New organization design
  • Culture and leadership alignment
  • Synergy identification and acceleration
  • Cost-saving plans
  • Governance, decision rights and execution tracking

Proof

I don't just advise on AI-native operating models. I built one.

For nearly five years, I founded and ran a company as an AI-native laboratory — data infrastructure, automation and intelligent systems at the core of operations, from customer acquisition to service delivery. What I design for clients, I first ran myself.

First profitable year in twelve months

Turned a loss-making business around with new sales channels, lower costs and a stronger control discipline — and delivered its first profitable year.

AI that customers actually feel

Redesigned core processes around AI, and the customer journey with them. Five-star Google reviews went from monthly to weekly — the clearest signal it worked, because customers volunteer it.

+20% growth, year on year

Restructured a sales organization — fewer wasted motions, sharper focus — to deliver +20% year on year.

Europe in under 48 hours

Built a European logistics operation from scratch: inbound from Shenzhen to delivery anywhere in Europe within 48 hours.

A 60-person finance hub, from zero

Set up a shared-service center in Romania, consolidating finance for Temenos's non-English-speaking European markets.

USD 5M in synergies, on time

Took a post-merger integration from transaction logic to value captured — clear ownership, governance, execution routines — and delivered USD 5 million in savings, on time.

The detail and the results, in private →

About

When performance no longer matches potential.

I lead at the intersection of business, finance and AI-driven operating systems — designing organizations where technology, automation and human expertise work together to deliver scalable, high-performance outcomes.

My background is CEO and CFO: strategic vision with execution discipline, always grounded in P&L ownership and value creation. I operate with an investor mindset — bringing clarity to complex environments, structuring what lacks direction, and deciding under uncertainty.

As a founder, I built an AI-native business from the ground up. That experience shaped my conviction that the next generation of companies will be defined by how they redesign their operating models around AI.

Sixteen years across enterprise software (11 at Temenos, Finance Director EMEA-LatAm Cloud SaaS through Revenue Growth & Sales Ops Director in Dubai), founder of an AI-native company, based in Geneva — operating across Switzerland, London and Paris. Local and international leadership · start-ups to global organizations · cross-industry (retail, chemicals, enterprise software, technology) · full lifecycle from creation to transformation · M&A and integration · governance and advisory · investment mindset.

Sergio Castagna — AI and transformation consultant in Geneva
Sergio Castagna
Interim CEO/CFO · AI & Transformation · Geneva
My conviction is simple: there is always a solution that turns a problem into an opportunity.

Insights

My writing on transformation and AI-native operating models.

I write about what it takes to build high-performance organizations. Subscribe to get my analyses — or read them on Substack.

Read on Substack →

Contact

Let's talk about what's no longer performing.

And what to do about it. A 30-minute call is the place to start.

Book a call

Geneva, Switzerland · Internationally mobile · info@sergiocastagna.com · +41 79 353 8838 ·